Shipping & Returns

DELIVERY COSTS

Next Day Delivery: £5.95

International Shipping:

£10 to Europe (minimum order value £150)

£15 to North America

£25 to ROW

OUR RESPONSE TO COVID-19

Our online deliveries may take a little longer arrive than usual. Please be patient in these troubled times, we'll do our best to get your orders to you as quickly and as safely as possible.

OUR RETURNS POLICY

Our returns policy means that if you are not fully happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition. This does not affect and is in addition to your statutory rights as a consumer.

If you would like to return an item, please enclose a note in your parcel stating your name, order number and reason for return. Our returns address is:

Owl Store Returns

6 Montpellier Gardens

Harrogate 

HG1 2TF

Please make sure all returned items are well packaged, as not to be damaged in the post. Please make sure all return packages are sent with a trackable, insured service, as we cannot take responsibility for items damaged or lost in the return transit. 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

NON-REFUNDABLE ITEMS

Gift cards

Underwear if the packaging has been opened

EXCHANGES

We only offer free exchanges if the item you have received is incorrect or damaged. We can exchange goods for an alternative product, size or colour subject to availability which will incur a delivery fee.

Please note - the above information relates only to returns on good purchased through the Owl Store website.